About

Troy Life & Fire Safety Ltd. is a private corporation established in 1979 and focuses on customer service, offering a comprehensive lineup of fire alarm, fire suppression and security products in Canada.

The Company
Backed by coast-to-coast, 24-hour service from factory-trained technicians and sprinkler fitters, we are an Edwards Authorized National Partner. The business has a legacy of performance and employs 1100 people, a team built from industry-leading talent.

We provide services to commercial, government/military, institutional and high-rise residential markets across Canada, and sell through electrical distributors and electrical/mechanical contractors.

As a single source provider with an experienced management team, we bring a complete life safety solution, including 24-hour service, to the engineer, contractor and facility manager.
Mission Statement
We are committed to creating a company that will exceed all market expectations. Our goal is to provide world-class service, product, quality and customer value. The Corporation's commitment is to develop a work environment which will foster both corporate and individual employee growth while providing financial success to both.
Quality Policy
Our Quality Policy is considered key to the operation and is communicated to all employees. The management team is responsible for implementation, ongoing review and maintenance of the Quality policy.
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Environmental Health and Safety
Troy Life & Fire Safety Ltd., is committed to ensuring safe working conditions, equipment and work sites. We promote employee involvement and accountability to prevent and eliminate hazardous conditions and the risk of injury. Contact us to obtain a copy of the Safety Policy and Safety Standards.
Contact Us
History

Troy Life & Fire Safety Ltd. traces its history back to the original Edwards company, Canada's leading manufacturer of fire protection systems, established in 1929.

Between 1999 and 2010, the Edwards Sprinkler division of SPX Canada acquired Barley Fire Protection, Upper Valley Fire Protection, and Troy Sprinkler Limited. GE later purchased Edwards from SPX, and Troy Sprinkler Limited was formed as part of GE Security Canada. A major development was the purchase of Troy Sprinkler and 12 Fire Alarm sales and service operations by the Canadian management team.

From 2011 to today, Troy Life & Fire Safety Ltd. was incorporated, and then purchased National and Marine Fire Services Inc., deepening our special hazards expertise and giving Troy a presence in the Marine industry across Canada.

The Company
Backed by coast-to-coast, 24-hour service from factory-trained technicians and sprinkler fitters, we are an Edwards Authorized National Partner. The business has a legacy of performance and employs 1100 people, a team built from industry-leading talent.

We provide services to commercial, government/military, institutional and high-rise residential markets across Canada, and sell through electrical distributors and electrical/mechanical contractors.

As a single source provider with an experienced management team, we bring a complete life safety solution, including 24-hour service, to the engineer, contractor and facility manager.
Mission Statement
We are committed to creating a company that will exceed all market expectations. Our goal is to provide world-class service, product, quality and customer value. The Corporation's commitment is to develop a work environment which will foster both corporate and individual employee growth while providing financial success to both.
Quality Policy
Our Quality Policy is considered key to the operation and is communicated to all employees. The management team is responsible for implementation, ongoing review and maintenance of the Quality policy.
Download PDF
Environmental Health & Safety
Troy Life & Fire Safety Ltd., is committed to ensuring safe working conditions, equipment and work sites. We promote employee involvement and accountability to prevent and eliminate hazardous conditions and the risk of injury. Contact us to obtain a copy of the Safety Policy and Safety Standards.
Contact Us
History

Troy Life & Fire Safety Ltd. traces its history back to the original Edwards company, Canada's leading manufacturer of fire protection systems, established in 1929.

Between 1999 and 2010, the Edwards Sprinkler division of SPX Canada acquired Barley Fire Protection, Upper Valley Fire Protection, and Troy Sprinkler Limited. GE later purchased Edwards and Troy Sprinkler Limited was formed.

In 2011, Troy Sprinkler and 12 Fire Alarm sales and service operations were purchased by the Canadian management team. Troy Life & Fire Safety Ltd. was later incorporated, and purchased National and Marine Fire Services Inc. to deepen our special hazards expertise establish our presence in the Canadian Marine industry.

Vision

We strive to be our customer’s preferred supplier; a market leader with a team that takes great pride in what we do while remembering our humble beginnings. We are committed to the safety of the public and believe in doing so we are making a difference in the lives of others. This commitment includes the assurance that every employee will adhere to all applicable codes and standards for installation, inspection, and maintenance. We do the right thing in providing our clients with accurate, honest results and conduct ourselves in a manner that upholds the integrity of our life safety industry.

Values

Customer Service:

  • We listen to and educate our customers to offer personalized life-safety and other building-related solutions that meet their needs.
  • We provide a high level of customer service by establishing and delivering on our customers’ expectations.
  • We install and provide outstanding service, meeting installation and customer-led maintenance requirements

Expertise:

  • We strive to source the highest level of technical skill and expertise in all areas of our business so we can deliver industry-leading products and services to our customers.
  • We encourage continuous learning for our people through education and mentorship.
  • We strive to be subject-matter experts in the field of life-safety and other building-related systems.
  • We drive industry best-practices by actively contributing to, and participating in, industry-related associations.
  • Quality is the cornerstone of our business, and we are dedicated to the continual improvement of our core processes, through exceptional service and employee engagement.

Innovation:

  • We encourage idea sharing throughout our Teams, so all have an opportunity to contribute and collaborate on the best services and products for our customers.
  • We leverage technology to deliver innovative life-safety and other building solutions.
  • We monitor emerging technology and trends to determine optimal uses for this new technology and keep our people and business current.

Respect and Integrity:

  • We treat each other, and our customers, with kindness, respect, and dignity.
  • We understand and appreciate how important it is to maintain the function and quality of life safety systems and we are honoured to provide service to our customers.
  • We follow through on our commitments and we are accountable for our actions.
  • We respect the diversity and individuality of our people and customers.

Teamwork:

  • Our people are our most-valued resource.
  • We seek to understand, support, and motivate each other within our workplace and our communities.
  • We encourage collaboration through the sharing of ideas and knowledge to build stronger teams.
  • We work together to support each other – locally and nationally.
  • We leverage the expertise of every one of our Team members to provide superior customer service and well-rounded perspectives.
Jim McCoubrey
President

At Troy Life & Fire Safety, we strive to provide world-class service, product, quality and customer value.

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